Matt Moreau’s Dilemma Essay

Introduction range Mackness, the president of Bantings segment stores recently nominate mo nonone Moreau as headspring of client services overdue to customer complaints at the other department stores. To help languor in the staffing of his freshly created department, Steven Judson, corporate personnel manager, refers cleft Armitage, an ideal campaigner who holds many eld of instruction experience at other department stores. After handicraft Tony archimandritet, regional manager, who worked with sallying forth and gave her movement appraisal, Matt finds out that shot retrieve from cancer a few years ago and is unsure whether crack would be cap satisfactory for the high demanding place. This paper testament analyze the respectable issues and alternatives for this case.Identify the StakeholdersMatt Moreau is the newly appointed manager to im erect the theatrical role of customer service. His task is difficult and demanding because the stores are managed through an operations department who reports to the president. This means Matt leave project little authority to weapon new programs unless he hires people with line steering experience that keep up developed credibility with the operations department.Chuck Mackness is the president of Bantings and appointed Matt as head of customer service as a impart of customers complaining at other department stores. He expects Matt to machine new programs for the staff and stores and unavoidablenesss to see results by Christmas. On his last subject visit, he met shot and she indicated that she would benefit from head office experience. Chuck mentions this to Steven Judson who passes onto Matt.Tony Abbot is the regional manager that encompasses sliding board Hill store where Sally is working. Tony worked with Sally when she was the assistant manager at Eastland Mall store and together they morose the store around from being the worst commiter. Afterwards, he gave a performance appraisal of Sa lly giving her much of the credit. Tony is affected by the finality because if Matt promotes Sally, he will have to work with a diametrical manager at Chute Hill store.Sally Armitage is a super competent manager at Bantings who started out as a work and worked her way into management. She always had good or excellent performance appraisals and has management experience at various department stores. Although she is in good health, her medical examination history shows that she had cancer a few years ago and she electrostatic goes every three months for regular checkups. Her current position at Chute Hill store is exclusively 10 minutes away from her basis whom she lives with her puerile daughter. Despite the high performance, her medical history will be factored into Matts decision.Other stakeholders include Sallys teenage daughter and the other departments in Bantings. Sally is divorced and if she does get hired, she will have less time for her daughter because she would ha ve to diversify on the road longer. The other departments in Bantings will be affected because with Sallys ambitiousness and her creditability to the president, the customer service department will be able to implement organization-wide programs.Stakeholders Frame of ReferenceMatt is interested in adding Sally to his staff because of her experience and her relationship with Chuck but likewise understands the jeopardy of hiring an employee with her medical history. The peril is if Sallys health deteriorates middle(prenominal) through, there wont be or soone else to fill her position. It is similarly important to meet the cost of training and how detrimental it would be to the department especially when it is a very demanding position.Chuck Mackness, the president of the company is indirectly involved. He mentions Sally to Steven because he must have noticed her ambition to climb the corporate ladder and that he may have seen some personal traits in her. That way, Matt would of consider Sally as an candidate and the possibility of hiring her may lead to Chuck working with Sally someday.Tony Abbott does not want Sally to leave her job because he understands the health issues by and by working with her at the Eastland Mall store. Although Tony gave her a performance appraisal, he understands the absences Sally took were serious. During the conversation with Matt, Tony believes Sally should not be hired because of her current deposit of health. He believes Sally is able to cope with her current position because she lives only 10 minutes away and that she has got a good staff when shes not feeling 100 percent so she can bank a little bit.Sally is looking for a position in head office because she is ambitious. She does not consider the factors that would affect her if she does get hired. Her commute to work would increase to one hour each way unless she moves contiguous to downtown. The job would take a toll on her health and she would not have much tim e for her daughter with the late nights, meetings and traveling. Even if her indisposition comes back, she believes she can cope with the demanding job by working even harder to chuck out to herself that she can do anything.Sallys daughter would not want her mother to be hired because that would lead to less time exhausted together and if they do move to downtown, Sallys daughter would be one hour away from school or she would have to win over schools. The other departments in Banting would not want any reposition in operations because they would have to learn new procedures and software.Ethical IssuesMatt is obligated to look at decisions in the interest of the company. If Sally is hired and her indisposition comes back, this decision would lose money for the company and Matts position to improve customer service would be hampered. Also the fact that Chuck wants to see results by Christmas would put even more pressure on the department if Sally becomes ill.Because Matt knows about her medical history, he should make the surmount decision in her interest. By hiring Sally to the demanding position could potentially endanger her health. If her illness comes back, it would be detrimental to her and Matt. It is as well as important to consider her daughter and the toll it would take on their family. utility(a) 1 lock SallyThe first alternative is to hire Sally. This option has the highest risk and highest reward. The risk is by promoting Sally, her health could deteriorate and she would not be able to perform at a high take. At that point the company would have invested into her training and would not be able to train another employee in the time. The company would be at a loss and the original mark of improving customer service would not be executed properly. The upside of this is that Sally is able to cope with the stress and excels at her position. Her proven management experience and her drive to perform at a high level would ensure the improveme nt of customer service.Alternative 2 Hire soul elseThe second alternative is to hire somebody else with a clean medical history. This is the safest alternative because the company would not risk the possibility of the employee not able to perform the job. This option would not lose the company money as the employee would not have any sudden medical problem. There would almost likely be other employees who are interested in the head office environment and are as qualified as Sally.Alternative 3 Rent an apartment suite in downtown for SallyThe third alternative is to rent an apartment suite close to downtown so the burden of the long commute for Sally is gone. The company would suffer additional expenses but as long as Sallys benefit to the company is greater than the expense, the company would go with this decision. However the risk that the job is too stressful for Sally is still present. The late nights, meetings and tensions could prove too stressful for her.Choice of Alterna tiveThe second alternative is the best option for Matt. He is able to control the fact that whoever he hires will be not have any major health issues that would prove later on. Although Sally is the ideal candidate for the position, there are other candidates with years of management experience and have developed credibility with the operations types. In the other two alternatives, where Sally does become ill due to the demanding job, she could file a lawsuit for employee negligence. This would not happen and this alternative is also in the best interest of Sally because her current position is optimal for her health and her family.